Shipping policy
Shipping Policy
Thank you for shopping with Leisure Space. We are committed to delivering your order accurately, in good condition, and on time. This policy outlines the different shipping methods and procedures for the items we sell.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
Standard Shipping (Small Parcel Items)
This shipping method applies to smaller items that can be sent via standard ground services.
- Shipping Method: Standard Ground Shipping
- Estimated Transit Time: 1-5 business days after shipment.
- Service Area: Contiguous United States. Please note we do not ship to P.O. boxes.
Furniture & Large Item Delivery
This section applies to all large and oversized items, such as furniture, which require special handling.
Delivery Methods: Standard vs. White Glove
To ensure total transparency, please understand how your furniture will be delivered:
- Standard Delivery (To the Door / Threshold): Unless a specific upgraded service has been pre-arranged, all standard furniture deliveries are made to the ground floor, front door, or first accessible dry area (e.g., garage or covered porch). Our standard delivery drivers are not authorized to carry heavy furniture up stairs, enter your home, assemble items, or place items into specific rooms.
- White Glove & Room of Choice Delivery (Upgrade Required): If you require your furniture to be brought inside your home, carried up flights of stairs, placed in a specific room, or fully assembled, you must purchase an upgraded "White Glove" delivery service. Please contact our team at service@leisurespaceus.com prior to your item shipping to request a quote and arrange for this premium service.
Local Delivery Rates & Zones (Santa Fe Springs, CA Area)
For customers within our local service area, we offer tiered delivery rates based on your order total and distance from our warehouse. The applicable rate will be calculated automatically at checkout.
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Zone 1: Within 20 miles
- Orders of $1,500 or more: FREE Local Delivery
- Orders under $1,500: $99.99 Local Delivery Fee
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Zone 2: Over 20 miles and up to 40 miles
- Orders of $2,500 or more: FREE Local Delivery
- Orders under $2,500: $149.99 Local Delivery Fee
Preparing for Arrival: Customer Responsibilities
- Measure Your Space (Crucial Step): It is strictly the customer’s responsibility to measure all entryways, doorways, stairwells, elevators, and hallways to ensure the furniture will fit. If an item cannot be delivered because it does not fit, the order will be treated as a standard return, as detailed in our Refund Policy. This will involve a 10% restocking fee and the deduction of all round-trip shipping costs from your refund.
- Receiving the Delivery: An authorized adult (18 years or older) must be present to receive, inspect, and sign for the delivery at the scheduled time.
- Missed Appointments: Our logistics team or freight carrier will coordinate a delivery window with you. If no one is available to receive the furniture at the scheduled time, the items will be returned to the warehouse. In this event, substantial re-delivery and/or storage fees will apply to schedule another attempt.
Inspection Upon Delivery: The 48-Hour Rule
Your satisfaction and the safe transit of your items are our top priorities. Due to strict freight carrier claim limits, you must perform the following upon delivery:
- Inspect the exterior packaging carefully while the driver is present. If there is visible damage to the box or pallet (e.g., crushed corners, holes, torn packaging), you must note "Damaged" on the driver's delivery receipt before signing. This step is vital for any potential freight claim.
- Inspect the furniture itself immediately upon unboxing.
- Report within 48 hours: If any item arrives damaged, defective, or incorrect, you must contact us at service@leisurespaceus.com within 48 hours of delivery. Your email must include your order number and clear photographic evidence of both the damaged item AND the damaged outer packaging (showing the shipping label, if possible).
Crucial Return Policy Reminder: All eligible standard returns and damage claims strictly require the original packaging. As stated in our Refund Policy, failure to report damages within 48 hours or failure to retain the original manufacturer boxes may result in the denial of a replacement, repair, or freight claim.
Contact Us
If you have any further questions about your order or our shipping process, please do not hesitate to contact us at service@leisurespaceus.com.
Phone: (949) 414-8999