Return and Refund Policy

Last Updated: April 13, 2026

This Return and Refund Policy applies to purchases made through the Leisure Space Furniture website. This website is operated by Leisure Space, LLC, doing business as Leisure Space Furniture, a warehouse-direct furniture business based in Santa Fe Springs, California.

This Policy explains how return eligibility, cancellations, damage claims, replacement requests, and refunds are handled for orders placed through our website. By placing an order with Leisure Space Furniture, you agree to this Policy, our Terms of Service, and our Shipping Policy.

Key Policy Summary

• We accept returns for both defective and non-defective products within 30 days of delivery.
• Eligible returns must be new, unused, and returned in their original packaging with all accessories included.
• Damaged, defective, missing-part, or incorrect items must be reported within 48 hours of delivery.
• Custom, special-order, made-to-order, clearance, and final sale items are generally non-returnable.
• Customers are responsible for return shipping costs unless the return is due to our error, verified transit damage, or a verified product defect.
• Approved returns may be subject to return shipping costs, outbound delivery deductions, completed service charges, and a 10% restocking fee.
• Refunds will be processed within 10 days after we receive and inspect the returned item.
• We do not accept exchanges.
• Do not return any item without written authorization from Leisure Space Furniture.

1. General Return Eligibility

We accept returns for both defective and non-defective products within 30 days of delivery, subject to the conditions and exclusions stated in this Policy.

Because many furniture items are large, freight-sensitive, supplier-managed, or made available through special ordering, not all purchases are eligible for return. Return eligibility depends on the item type, order status, product condition, packaging condition, product-page disclosures, supplier restrictions, and whether the item was stocked, special-order, custom, made-to-order, clearance, or otherwise marked as final sale.

For eligible standard items, return requests must be submitted within 30 days of delivery, unless otherwise stated in writing or required by applicable law.

Only items approved by Leisure Space Furniture in writing for return are eligible to be returned. Do not send any item back without prior written return authorization. Unauthorized returns may be refused, returned to the customer at the customer’s expense, or may not qualify for refund consideration.

2. Non-Returnable and Final Sale Items

Unless otherwise required by applicable law, the following items are generally non-returnable, non-refundable, and not eligible for cancellation once processing has begun:

• Custom items;
• Special-order items;
• Made-to-order items;
• Items not stocked in our direct warehouse and ordered specifically from a supplier after purchase;
• Clearance items;
• Items marked Final Sale on the product page, invoice, quote, cart, checkout, or order confirmation;
• Items that have been used, installed, assembled, modified, altered, or damaged after delivery;
• Items returned without original packaging;
• Items missing parts, manuals, accessories, hardware, labels, or original components.

If a product page, quote, invoice, cart note, checkout note, order confirmation, or written communication identifies an item as final sale, custom, special-order, made-to-order, or subject to supplier-specific restrictions, that disclosure applies in addition to this Policy.

3. Original Packaging Requirement

Eligible returns require original packaging. This includes the original box, internal protective materials, inserts, labels, pallet materials where applicable, and other packaging components reasonably necessary for safe transport and inspection.

If original packaging is missing, discarded, materially damaged, or insufficient for safe return transit, the item may not be eligible for return, replacement, or refund. Retaining the original packaging is also important for freight claims, damage review, and manufacturer or carrier inspections.

4. Return Condition Requirements

To be eligible for a return, items must be in new, unused condition, with the original packaging and all accessories included. This condition requirement does not apply to verified defective or damaged items caused by shipping or our error.

To be considered for an eligible return, the item must be:

• In new and unused condition;
• In substantially the same condition as delivered;
• Free of damage caused after delivery;
• Complete with all original parts, accessories, hardware, manuals, and components;
• Packed securely in the original packaging;
• Returned only after written authorization from Leisure Space Furniture.

We reserve the right to deny any return or reduce any refund if the returned item shows signs of use, assembly, alteration, misuse, missing components, inadequate packaging, or damage not caused in transit.

5. Damaged, Defective, Missing-Part, or Incorrect Items

Please inspect the outer packaging and product promptly upon delivery. If visible freight damage is present, note “Damaged” on the delivery receipt before signing whenever possible, and take photos before the item is moved or unpacked further.

If an item arrives damaged, defective, missing parts, or incorrect, please contact us within 48 hours of delivery at service@leisurespaceus.com and include:

• Your order number;
• Clear photos of the item and the issue;
• Clear photos of the outer packaging;
• Clear photos of the shipping label;
• Photos of any visible damage to the box, pallet, wrapping, or packaging materials;
• A brief description of the issue.

Please keep all original packaging until your claim, replacement request, or return review has been fully resolved.

Failure to report shipping damage, product defects, missing parts, or incorrect items within 48 hours may limit our ability to assist with replacements, repairs, freight claims, carrier claims, manufacturer claims, or other remedies.

Depending on the item and issue, Leisure Space Furniture may, in its discretion and subject to applicable law, offer replacement parts, repair support, return authorization, refund review, or assistance under an applicable manufacturer warranty.

6. Cancellation Requests

Cancellation requests are time-sensitive and are not guaranteed. Orders may move into processing quickly, including supplier release, inventory allocation, freight booking, preparation, or local delivery scheduling.

Custom, special-order, made-to-order, clearance, and final sale items may not be canceled once processing has begun.

For eligible standard items, if a cancellation request is submitted before processing, fulfillment release, freight booking, or delivery scheduling has begun, we may review the request and determine eligibility in our discretion. If cancellation is approved after processing-related costs have been incurred, applicable fees or deductions may apply.

7. Refused Deliveries, Failed Deliveries, and Fit Issues

It is the customer’s responsibility to confirm before ordering that purchased items will fit through all doorways, hallways, stairwells, elevators, rooms, gates, driveways, and access points at the delivery location.

If a delivery cannot be completed because:

• The item does not fit;
• Building access is restricted;
• The delivery location is inaccessible or unsafe;
• The address provided is incorrect or incomplete;
• No authorized adult is available to receive the order;
• The customer misses a scheduled delivery appointment; or
• The delivery is refused for reasons other than verified transit damage or seller error,

the order may be treated as a return, refused delivery, or failed delivery and may be subject to applicable round-trip shipping charges, re-delivery fees, storage fees, handling fees, and restocking fees, to the extent permitted by law.

8. Return Methods

Approved returns may be completed by mail or in store by returning the item to our designated location after receiving written return authorization from Leisure Space Furniture.

Please contact us before returning your item so we can provide the correct return instructions. Returns sent without prior written authorization may be refused.

9. Return Shipping Costs, Restocking Fees, and Outbound Delivery Charges

Customers are responsible for return shipping costs unless the return is due to our error, verified transit damage, a verified product defect, or an incorrect item caused by Leisure Space Furniture.

For approved returns of eligible standard items, a 10% restocking fee may apply. Original outbound shipping, local delivery, handling, appointment, assembly, white glove, inside-home delivery, room-of-choice delivery, unpacking, and other completed service charges are generally non-refundable once incurred, unless otherwise required by applicable law.

If an order qualified for free local delivery or discounted delivery, the actual outbound delivery cost may be deducted from any eligible refund to the extent permitted by law.

If a return is caused by customer error, customer remorse, refusal, failed access, incorrect address information, missed appointment, inability to complete delivery, or other reasons not caused by Leisure Space Furniture, applicable shipping, delivery, storage, handling, and logistics charges may be deducted from any eligible refund.

10. How to Request a Return

To request a return for an eligible item, please email service@leisurespaceus.com within the applicable return-request period and include:

• Your order number;
• The reason for the return request;
• Confirmation that you have retained the original packaging;
• Photos of the item and packaging, if requested;
• Any other information reasonably needed to review the request.

If your return request is approved, we will provide return instructions and, where applicable, a return authorization or RMA reference. Returns sent back without prior written authorization may be refused.

11. Refund Review and Processing

Once an approved return is received and inspected, we will notify you whether the return has been accepted and whether a refund has been approved.

If approved, any eligible refund will generally be issued to the original payment method, less applicable restocking fees, non-refundable service charges, outbound shipping or delivery charges, return shipping charges, damage deductions, missing-part deductions, and any other permitted deductions described in this Policy.

Refunds will be processed within 10 days after we receive and inspect the returned item.

Please note that financial institutions, credit card companies, and financing providers may require additional time before the refund appears on your account.

12. Exchanges

We do not accept exchanges. If you would like a different item, please return the eligible item according to this Policy and place a new order.

For damaged, defective, missing-part, or incorrect items, Leisure Space Furniture may offer replacement parts, repair support, return authorization, refund review, or another appropriate resolution, subject to product availability, supplier policy, manufacturer policy, logistics requirements, and applicable law. These remedies are not considered customer-requested exchanges.

13. Return Denial and Reshipment

If a returned item is found to be ineligible for refund under this Policy, we may deny the return. In that case, the item may be held for a limited time for customer pickup or reshipment at the customer’s expense, where commercially reasonable.

If the customer does not arrange pickup, reshipment, or other resolution within the timeframe provided by Leisure Space Furniture, the item may be considered abandoned to the extent permitted by applicable law.

14. Product Measurements, Color, Material, and Variation

Product dimensions, colors, finishes, materials, textures, and images are provided for general reference. Minor variations may occur due to manufacturing differences, lighting, screen settings, natural materials, or supplier updates.

Customers are responsible for reviewing product dimensions and confirming that the item is suitable for their space before placing an order. Returns based on size, fit, color variation, material preference, or customer preference may be treated as standard returns if the item is otherwise eligible.

15. Policy Coordination with Product Pages and Other Policies

This Return and Refund Policy should be read together with our Terms of Service, Shipping Policy, and any product-page disclosures. Product-page disclosures, custom-order notices, final sale notices, supplier-specific restrictions, and written order confirmations may provide additional terms that apply to a specific purchase.

If there is a conflict between this Policy and a product-page disclosure or written final sale, custom-order, special-order, or supplier-specific notice that applies specifically to your order, the more specific disclosure will generally control to the extent permitted by law.

16. Rights Reserved and Applicable Law

We reserve the right to deny returns, refunds, cancellations, or claims that do not comply with this Policy, our Terms of Service, product-page disclosures, supplier restrictions, or applicable fraud-prevention and claims-review procedures.

Nothing in this Policy limits or excludes any rights that cannot be waived under applicable law.

17. Contact Information

If you have questions about return eligibility, cancellations, damage reporting, replacement requests, or refund status, please contact us:

Leisure Space Furniture
Operated by Leisure Space, LLC
13021 Arctic Circle
Santa Fe Springs, CA 90670
United States
Email: service@leisurespaceus.com
Phone: (949) 414-8999